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Online Service

At LCM, we understand that great service doesn’t end with the sale. Our commitment to customers continues through a fast, reliable, and responsive support system designed to address any need related to our laser installations.

We have a skilled technical and commercial team ready to resolve questions, incidents, or maintenance requests in the shortest possible time. We know that every minute counts, which is why we work with speed, precision, and a clear focus on solutions.
 
Whether you need technical support, spare parts, training, or advice, our customer service team is always available to assist you. We coordinate assistance directly with the staff assigned to your company, ensuring a personalized response without unnecessary delays.
 
At LCM, efficiency is part of the service, and your satisfaction is our daily goal.

Onsite Service

At LCM, we believe that close, direct support makes the difference. That’s why we offer an efficient on-site service, with our own qualified technicians travelling to your facilities whenever needed.
 
Whether it’s for installation assistance, diagnostics, repairs, or adjustments, our team responds quickly to minimize downtime and ensure your laser systems continue working at full capacity. Every visit is carried out by trained professionals familiar with our equipment, guaranteeing accurate and effective interventions.
 
In addition, we offer structured preventive maintenance plans tailored to each customer. These programs are designed to extend the life of your laser systems, avoid unexpected failures, and optimize overall performance. Regular maintenance helps you stay one step ahead and keep your operations running smoothly.
 
At LCM, we don’t just respond, we anticipate. Our goal is to be there when you need us, and often before you do.

After‐sales Service Content

As you know, after‐sales service is a very important part of the entire sales process. Many clients worry about it due to distance and limited knowledge of EETO and our machines.

We fully understand your concern. Below are the main services we offer to address these points:

  1. Installation Service
  2. Training Service
  3. Troubleshooting Service

Installation Service

First, we continuously improve our machine design so that installation become easier and faster. For example, plug‐and‐play connectors, clear wire labeling, and specialized fiber‐optic installation methods.

Second, we provide comprehensive documentation to guide you in preparing the installation site and assembling the machine step by step.

Once the machine arrives, our technicians will walk you through unloading and setup. We also provide both written and graphic instructions to make everything simple. If any issue arises, our expert technicians are ready to assist you remotely.

Training Service

In addition to the user manual, we offer hands‐on training so your team knows how to operate the machine safely and efficiently during daily production:

  1. Safety procedures and precautions;
  2. Overview of main components and configurations;
  3. Standard start‐up and shut‐down procedures;
  4. Principles of the water cooling system;
  5. Software operation and control panel usage;
  6. Cutting techniques and best practices;
  7. Height control system operation;
  8. Routine maintenance and cleaning;
  9. Basic troubleshooting methods and tips.

Troubleshooting Service

In customer support, troubleshooting can be challenging because it requires both technical knowledge and clear communication with end‐users.

Drawing from our extensive experience, our technicians have divided the diagnostic process into three key steps. By following these steps systematically, you can resolve most production issues effectively:

  1. Understand what’s happening by asking targeted questions;
  2. Analyze system logs or error messages;
  3. Provide step‐by‐step guided solutions.

We are ready to help you

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